CBRC is looking to Hire a Front Office Customer Service Representative


Temporary Customer Service Representative

Location: Crofton, MD

Description: The Chesapeake Bay Roasting Company Temporary Customer Service Representative provides client support services to the entire CBRC operation. He or she will be the first face-to-face contact for clients entering the Crofton office and is often the first person to talk to clients on the telephone.  This position requires a highly organized, detail-oriented person who is easily able to multitask and learn quickly. Responsibilities include any and all tasks necessary to ensure proper operations of the main front office. This is a temporary position lasting for an approximate 3-month period, with the potential for conversion into a permanent position.

Reports to: The Customer Service Supervisor and/or the General Manager

Position Responsibilities:

  • Primary assistant to the permanent Customer Service Representative;
  • Answer incoming phone calls and transfer calls to the appropriate personnel;
  • Field inquiries from potential customers;
  • Receive walk-in customers and fulfill their orders, and facilitate wholesale order pick-ups;
  • Maintain appearance of showroom, reception area, front office, and break-room ensuring product is stocked and the company is presented professionally;
  • Process product orders received via phone, email, or in-person;
  • Carry out billing and invoicing for outgoing product orders;
  • Process cash, credit card, and check payments;
  • Process shipping and delivery paperwork for UPS and company drivers;
  • Produce basic sales literature and graphics;
  • Assist the entire staff as needed to facilitate production, packaging, shipping, and sales;
  • Become well-versed in our coffees and teas, other beverages, and companion products;
  • Maintain security by following company procedures for walk-ins, deliveries, and visitors;
  • Participate in CBRC events and community activities.



  • College degree preferred, clerical and/or administrative experience required
  • Excellent computer skills; Microsoft Office experience is a must, and Quickbooks knowledge is helpful
  • Experienced in independently using office automation equipment and troubleshooting technical issues
  • Possess strong organizational, written, and verbal skills, with high level of attention to detail
  • Amiable and clear telephone and front desk demeanor
  • Must be able to multitask and work as a team
  • Coffee enthusiast, with an appreciation for specialty food products
  • Demonstrates a personal commitment to green or sustainable living
  • Willingness to participate in CBRC events held beyond standard working hours
  • Ability to work Monday through Friday from 8:00AM until 4:00 PM

If interested and qualified, please send us a cover letter and resume to: hr@cbrccoffee.com

Closing date for this position is Friday June 16, 2017.

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